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Prudential Real Estate Ranked Highest for Customer Satisfaction in Three Segments of J.D. Power and Associates 2013 Home Buyer/Seller Study
(Yorba Linda, California) – Prudential California Realty is proud to announce Prudential Real Estate ranked highest for customer satisfaction in three of the four segments included in J.D. Power and Associates’ annual Home Buyer/Seller Satisfaction Study. The network scored highest in Repeat Home Buyer, First-Time Home Buyer, and First-Time Home Seller categories. It ranked third in the Repeat Home Seller segment.
The sixth annual study measures customer satisfaction among
the nation’s largest real estate brokerage companies. Overall satisfaction is gauged across four factors of the home-buying experience: agent/salesperson, real estate office, closing process, and variety of additional services. Seller satisfaction is evaluated through the same four factors plus marketing.
Among repeat home buyers, Prudential Real Estate scored 829 on a 1,000-point scale, performing particularly well in agent/sales person, variety of additional services and closing process. The network tallied 811 points among first-time homebuyers, showing strength in all factors. Prudential Real Estate scored 809 points in the First-Time Home-Seller segment, drawing strong marks for marketing and closing process. This represents the third time in six years Prudential Real Estate ranked highest in seller satisfaction including recognition in 2008 and 2010.
Rich Cosner, President of Prudential California Realty with offices in Orange, Riverside and San Bernardino Counties spoke to a group of his firm’s 800 agents. “It is one thing for us to tell our clients about the superior service we deliver. It is another thing altogether for J.D. Power and Associates to tell them that Prudential has the highest satisfaction rate among home sellers. Our clients depend on us for guidance through challenging markets. We are proud that J.D. Power and Associates has recognized the great job our professional agents have done.” For more information about Prudential California Realty, please visit http://www.prudentialcaliforniarealty.com
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